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Crunch Accounting

Performance Dashboard for Small Businesses

I designed a new dashboard helping Small Business owners quickly evaluate how their company is performing.

Crunch Dashboard hero
Crunch Accounting
Research, Strategy, Prototyping, Testing, Product Design
1 Product Designer (me), 1 Product Manager, 6 Engineers

Challenge

The goal was to help small business owners easily track their financials and plan for business growth and stability. I started by reviewing the existing graphs, which were displayed across different dashboards. The most frequently reported issue was that graphs refreshed their data every year — limiting historical visibility.

Reviewing other dashboard examples

I investigated dashboards in Freshbooks, FreeAgent, QuickBooks and Xero. They showed 3–4 graphs, not overwhelming users. Charts focused on profit and loss, which aligned with what our users requested. I also looked at Mixpanel, Garmin Connect and Fitbit for broader insight into performance dashboard design.

What data would help users prepare for tax season?

I ran a series of workshops with 5 in-house client managers and accountants to brainstorm ideas. I also conducted a user survey to validate what data would be most useful to small business owners.

Chart explorations Crunch Dashboard

User testing to evaluate chart ideas

I created chart ideas based on initial research and conducted user testing to evaluate the prototypes. I learned that tax estimates should include a description explaining what affects the numbers, and that expenses by categories was voted as the most useful chart.

User testin

Outcomes

This project delivered a new dashboard helping users understand their company's performance and prepare for taxes. 46% of users voted the Sales chart as most helpful. If I had more time, I would explore drill-down functionality to help users quickly go deeper into their data.

Final dashboard

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